About Magnus Automotive
Founded by BHPH veterans, we understand the current challenges and help BHPH businesses increase their profit margin.
How We Help BHPH Businesses
Leverage AI to handle repetitive tasks, allowing personnel to focus on more strategic tasks in operations and collections
Grow sales through AI-powered customer engagement tools
Deliver cutting-edge AI solutions through our Shared Development Model, where development efforts are collaboratively shared across the industry
Early Charge-Off Detection AI
Using customized logic for the LLM to use, Early Charge-Off Detection AI analyzes CRM notes across numerous accounts to hunt for actionable insights and provides reports identifying problematic accounts. The system performs this analysis without accessing sensitive customer information.
Use Cases:
- Identify potential bad debt cases from thousands of daily customer interactions
- Prioritize collection efforts by highlighting the riskiest accounts
- Flag potential issues among accounts under recourse
Reason for Development:
A collections department needed a solution to review thousands of daily CRM notes to identify potential charge-off accounts and apply early mitigation measures. Another company asked: "How can we identify which accounts on next week's call list are lower risk, so we can prioritize our calling efforts?"
CRM Notes Insight AI
Provides quick summaries of CRM notes for individual accounts, allowing users to interact with an AI assistant via chatbot to discover actionable insights, receive guidance on next steps, and create personalized messages. Its "Master Closer" function analyzes account history and provides two strategic recommendations for moving forward.
Use Cases:
- Help new collectors and sales representatives quickly understand transferred accounts
- Determine optimal days and times for successful collections on each account
- Identify customers' previously reported payment barriers
Reason for Development:
A Sales Manager needed a solution to help representatives quickly review and act upon hundreds of transferred accounts. Additionally, he wanted AI to gather online advice from sales trainers about effectively closing stagnant prospects.
Call Summarizer/Grader AI
Converts voice to text for detailed analysis, removes sensitive customer information, and enables users to interact with an AI assistant via chatbot to uncover actionable insights.
Use Cases:
- Improve customer satisfaction by enabling collection supervisors to resolve complaints and disputes quickly.
- Allow users to chat with AI to extract actionable insights from calls, receive next-action guidance, and create personalized messages.
- Enhance Quality Assurance (QA) productivity while ensuring consistent and unbiased call grading.
Reason for Development:
A Call Center supervisor needed more call evaluations from Quality Assurance (QA). With 13 QA personnel monitoring 50 representatives each, QA could only grade one call per representative per week.
Subject Matter Expert AI
Powered by advanced Retrieval Augmented Generation (RAG) technology, enabling users to access training information and private documents via chat or voice through the AI Assistant.
Use Cases:
- Reduces training costs by shortening training time and enabling new agents to start calling sooner.
- Improves customer interactions by providing agents with immediate information without consulting a Subject Matter Expert (SME).
- Serves as an information chatbot for the company’s website.
Reason for Development:
A VP of Collections sought a solution to shorten training, get new collectors phone-ready faster, and help them quickly answer general questions without placing customers on hold.
Customer Phone Verification AI
Utilizes AI voice-to-voice technology, enabling seamless interactions where the AI processes and analyzes spoken responses in real time to gather and validate key information.
Application:
- Informs loan owners about dealership loan transfers and required phone verification, directing them to call an AI system that gathers vehicle and contact details, analyzes responses, and provides finance companies with consumer and collateral status.
Potential Application:
- An AI Payment Collector that makes outbound calls or takes inbound calls to collect payments from customers who have signed the TCPA Consent Form.
Reason for Development:
A finance company needed to streamline phone verifications for bulk auto loan purchases from BHPH auto dealers to expedite the purchase process and generate required reports.